U.S. Digital Response (USDR) is a nonprofit, nonpartisan organization that helps governments and organizations respond quickly and efficiently to support the critical needs of the public.
Leveraging an amazing internal team along with a network of pro-bono technical expertise and modern, resilient technology, USDR addresses and uncovers solutions for common, systemic challenges that public servants are facing, leaving them better equipped to deliver services and support to millions of people nationwide.
We operate with humility and deep respect for our partners and believe that modern and resilient technology applied in the public interest can deliver people-centered services at the speed of need.
Since March 2020, USDR’s projects have impacted 42M+ people in 37 U.S. states and territories. We've built deep partnerships with over 230 government and nonprofit partners, strong expertise across more than 300 projects, and repeatable processes to solve some of the most pressing challenges in order to help governments meet the critical needs of people today, while building digital resilience to stand up to the crises of tomorrow.
Learn more about our last year in our annual impact report, Demos not Memos in 2021: A Look Back.
Over the last 2 1/2 years, the pandemic emphasized the challenges that people face when navigating the unemployment insurance process. For native English speakers, its legalese is notoriously difficult to understand. For the 8% of the US population with limited English proficiency, it’s even more challenging, if not impossible. While state workforce agencies recognize that this is a problem, they often lack the resources needed to provide plain language translations that could make the system significantly easier to navigate.
USDR is partnering with state workforce agencies to provide a wide variety of language access needs, such as plain language translation support, content strategy, web design, user research/testing, and software development. Additionally, we are in the early stages of research as we plan to build an easy-to-use plain language content guide and translation tool. This will provide state workforce content teams with free and easy access to translation resources that have been co-created and validated with Spanish-speaking claimants - resources such as a glossary of unemployment insurance terms and templatized content that can be easily integrated into the front-end of state UI systems.
USDR is seeking a UX Researcher to join our team to work with Spanish-speaking communities and support the lived experience of those communities, and as such must be bilingual in Spanish and English. In this role, you will be responsible for planning and conducting user research studies, including interviews, usability testing, and surveys so that we can understand how to better communicate with and deliver critical information and services to those with limited English proficiency.
You will work closely with cross-functional teams, including product management and research volunteers, to ensure that our services and recommendations are user-centered and effective. You will be responsible for conducting research virtually and in person in both English and Spanish, and for translating research findings and recommendations into both languages.
This is a one-year, paid position with competitive pay and benefits.
Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying. We will begin reviewing applications in mid-January.
U.S. Digital Response is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, political party affiliation, or any other characteristic protected by law.
We encourage and welcome all interested potential applicants, regardless of background or prior experience volunteering with U.S. Digital Response, to apply.