About U.S. Digital
U.S. Digital Response (USDR) is a nonprofit, nonpartisan effort that helps governments and organizations respond quickly and efficiently to support the critical needs of the public.
Leveraging a network of pro-bono technical expertise and modern, resilient technology, USDR addresses and uncovers solutions for common, systemic challenges that public servants are facing, leaving them better equipped to deliver services and support to millions of people nationwide.
We operate with humility and deep respect for our partners and believe that modern and resilient technology applied in the public interest can deliver people-centered services at the speed of need.
During our first year, USDR built a year’s worth of deep partnerships with over 180 government and nonprofit partners, strong expertise across more than 250 projects, real-world impact to 13 million people, and repeatable processes to solve some of the most pressing challenges of this pandemic year.
We are in a moment where money and resources are being pointed to areas where these assets can provide a ton of value to people across the country. For example, a recent survey of local governments showed that 50% of their existing COVID-19 relief funds went towards IT infrastructure illustrating how modernizing tech goes hand in hand with serving people. Additionally, the Cyber Security and Information Security Agency (CISA) and the General Services Administration will use $9B to launch new major IT and cybersecurity shared services.
We are looking for team members that will join the early conversations about what our organization can look like in our second year and help us define a strategy in this new world ripe for government digital transformation.
The Governments Team Lead position is an integral leadership role at U.S. Digital Response who will influence the experience of every government and nonprofit partner that the organization serves as well as run the team that responds to inbound requests for our assistance.
This person is the consummate player-coach: someone who walks in the door with experience in government or technology - ideally both - and can empathize and translate with people in both sectors at all levels from the executive level to front line staff. They will proactively look for opportunities for us to help more people, more impactfully, so we solve big (50-state and 10,000-city) problems; do the little and the big things to keep Governments Team running; stay curious and cultivate communities outside of USDR for us to learn from; strategize with other teams at USDR on how best to build and advise in the space; and assist in fundraising to support these efforts. They will oversee USDR’s government and nonprofit intake portfolio and support the Governments Team (composed of pro bono volunteers supported by full-time staff) in working directly with government partners to use technology to better deliver critical services to people across America.
For people new to working for a nonprofit, you might imagine that our work might feel too slow or removed when compared to the private or public sector—in our case, tackling a crisis and leveraging our rapid response model has enabled us to move incredibly fast and serve huge numbers of people. In just one year, USDR has taken on over 250+ projects with 150+ government agencies and NGOs and our tools have directly served more than 13 million people. We’ve also established specialized program teams focused on Elections, Health, and Unemployment Insurance.
This is an incredibly exciting moment to hold this role. We are in a unique time for governments in which there is more demand for high-quality digital services than ever before, and our partners come to us with an incredible diversity of needs, ranging from intake forms to make sure residents receive emergency rental assistance, to text outreach so that women-and-minority business owners get economic development support, to assistance planning for rural broadband expansion. We earn trust by supporting public servants at their most critical decision points through empathetic partnership, quick delivery, and “demos, not memos.” We believe that we can do more to not only understand what 50-state and 10,000-city problems are most pressing today, but also to proactively develop products and services to solve them. We are also actively building our strategy for scaling so we can continue to serve the diversity of partners who need us.
The ideal candidate is experienced with building partnerships with leaders across public and private sectors. They should also have experience building, mentoring, and supporting a team, and be skilled at synthesizing needs from a wide range of partners into concrete next steps. They do not need both government and technology experience, but should be passionate about serving the public, and recognize that in order to help governments and nonprofits deliver better services, they will need to take the time to deeply understand existing constraints and systems, and learn to work effectively within them.
In this role you will:
We're looking for someone with:
What you’ll get:
Equal Employment Opportunity
U.S. Digital Response is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
We encourage and welcome all interested potential applicants, regardless of background or prior experience volunteering with U.S. Digital Response, to apply.