About U.S. Digital Response

U.S. Digital Response (USDR) is a nonprofit, nonpartisan organization that helps governments and organizations respond quickly and efficiently to support the critical needs of the public.

Leveraging an amazing internal team along with a network of pro-bono technical experts, USDR addresses and uncovers solutions for common, systemic challenges that public servants are facing. We operate with humility and deep respect for our partners and believe that modern and resilient technology applied in the public interest can deliver people-centered services at the speed of need.

Since March 2020, USDR’s projects have impacted people in 42 U.S. states and territories. We've built deep partnerships with over 345 government and nonprofit partners, strong expertise across more than 425 projects, and repeatable processes to solve some of the most pressing challenges in order to help state and local governments meet the critical needs of people today, while building digital resilience to withstand the crises of tomorrow.

Learn more about our last year in our 2022 annual impact report.

About the Digital Delivery Program

Government services are evolving to meet the public’s needs more effectively, particularly as many services transition from in-person to digital platforms. By focusing on user-centered design, responsive workflows, and equitable service delivery, governments are better positioned to provide essential services that empower all residents, including the most vulnerable, to thrive.

Many governments face capacity gaps when delivering digital services. While this is most apparent in crisis moments, these gaps exist throughout the ecosystem of government delivery. USDR’s Digital Delivery program takes a two-pronged approach to bolster capacity:

  • Be the capacity: In instances where services can be immediately unblocked by a surge of tech talent, USDR volunteers build direct solutions with governments.
  • Build the capacity: Digital Delivery helps governments build digital capacity for the long term by helping teams become fluent in digital best practices, policies, and tools and helping governments leverage each other’s good work.

About The Role

Generative AI (gen AI) is influencing the work of government at all levels - from the recent White House Executive Order on the development and use of AI to work happening in cities and states across the country. And there’s near universal acknowledgement that no one knows exactly how best governments can and should leverage these models to improve government operations and service delivery.

The Generative AI Technologist-in-Residence is a high impact role at USDR that will set the overall direction and then lead the delivery of how USDR helps governments make the best use of gen AI for improved operations and service delivery. In this role, you will meet with state and local governments across the U.S. to discover the problems they’re facing and explore what value gen AI may be able provide. Based on this discovery, you will be part of shaping the work of a collaborative multidisciplinary team to prototype use cases for governments and identify opportunities for repeatable and scalable solutions. We recognize that this technology is quickly evolving, and the goal is to apply the latest advancements in an effective, ethical way.

This full-time, remote, one-year position offers a unique opportunity to shape the future of public sector service delivery through gen AI—effecting change for the millions of lives touched by government services. We are looking for this person to start in January 2024.

Responsibilities

Develop and Lead the Strategy for Gen AI Offering at USDR (30%)

  • Develop the vision, strategy, and technology approach for how USDR should implement public sector support of gen AI ethically and for the public good.
  • Shape USDR’s menu of offerings to help governments explore where gen AI might be most effective and impactful, increasing inclusion and accessibility for diverse user needs.
  • Meet governments where they are in their gen AI journey and explore gaps and operational challenges where this new technology might help improve operations, service delivery, and ultimately, outcomes for residents.
  • Define where there is an opportunity to invest in reusable components and replicable tools.

Deliver Gen AI Offering and Engage with Government Partners (60%)

  • Define and execute a roadmap for where USDR should invest in its technical assistance offering and scale gen AI solutions for the public sector that are ethically sound and socially responsible.
  • Be the USDR point person with our state and local government partners, translating their needs into USDR volunteer technical assistance, coaching engagements, proofs of concept, or product prototypes.
  • Shape the work of multidisciplinary teams composed of research, design and engineering capacity that will discover and prototype repeatable and reusable solutions.
  • Advise governments on the required tech stack for implementation of a portfolio of gen AI solutions.
  • Build and maintain collaborative working relationships with government partners as they experiment with the ethical and impactful use of gen AI
  • Create and nurture trusted spaces that promote the exchange of best practices and foster a community of shared learning and growth.

Sustainable Success (10%)

  • Create documentation, reports, and/or dashboards to capture outcomes from gen AI engagements.
  • Represent USDR’s AI portfolio to the broader field by supporting fundraising, ecosystem collaboration, and potential partnerships.
  • Share findings on results and opportunities with the broader public interest tech ecosystem.
  • Embody and champion the values in our Volunteer Oath.
  • Collaborate with the Digital Delivery Team and Volunteers Team to ensure ongoing alignment with program goals.

Qualified candidates will have:

  • 7+ years in a technology, product management, or engineering role with strong technical understanding of gen AI and machine learning, as well as AI ethics.
  • Demonstrated ability in providing high integrity leadership with minimum of 5 years experience leading teams, including setting product and/or technical direction.
  • Built something with gen AI or machine learning that can be demoed, and/or has actively been experimenting.
  • Sound judgment and capable of navigating ambiguity and imperfect information while maintaining close attention to detail.
  • Excellent communication skills across a broad set of cross-functional stakeholders, including complex external partners (such as regulatory bodies, government entities, or large enterprise customers).
  • An entrepreneurial mindset with a knack for hearing amorphous needs, rapidly empathizing, and translating those needs into concrete next steps.
  • Strong project management skills, including: a bias towards action, keen analytical and problem-solving skills, and the ability to manage complex projects and multi-task.
  • Strong commitment to supporting equitable, effective access to public services using modern technology, design, and research practices.
  • Sensitivity towards equity concerns and a desire to work toward creating an organizational culture and project offerings that reflect inclusive values.
  • Demonstrated understanding of public sector or civic challenges is a plus.
  • Or any combination of education, experience, and measurable performance that demonstrates the capability to perform the duties of the position.

What you’ll get:

  • A competitive salary, consistent with similar roles in other tech non-profits in major U.S. metropolitan cities. The annual salary range for this role is $180,000-210,000 depending on experience.
  • Full health, dental and vision benefits (USDR pays 100% of the cost for our employees and 80% of the cost for their dependents).
  • 401K with a matching contribution of up to 3 percent of your pay with $1 for each dollar you contribute and for more than 3 percent and up to 5 percent of your pay with $0.50 for each dollar you contribute.
  • An equipment reimbursement for the purchase of a computer and peripheral devices of up to $2,000 along with a Work from Home allowance of $100 each month to support employees as they navigate working from home.
  • A discretionary budget of $500 per year per employee for learning and development along with an organization-wide L&D budget to support individuals and teams with work-related learning and development expenses
  • A supportive community where everyone can thrive and find a balance between working hard to make a difference and taking care of themselves. This means that we are committed to a fully remote work environment (for US-based employees) along with flexible schedules and time off policies that work with your life.

Equal Employment Opportunity

U.S. Digital Response is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, political party affiliation, or any other characteristic protected by law.

We encourage and welcome all interested potential applicants, regardless of background or prior experience volunteering with U.S. Digital Response, to apply.

All USDR staff members work remotely in support of flexibility, wellness, and work-life balance. At this time, USDR is only hiring candidates who reside in the United States, and who have and maintain active U.S. Work Authorization.